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Eviory Support Center

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Frequently Asked Questions

Where is my data stored and who owns it?

Eviory OS is a Local-First application. All your creative content, strategies, files, and media are stored locally on your device within your browser's database. We do not have access to, read, harvest, or store this data on our servers. You retain complete ownership.

Do I have to pay extra for the AI features?

We use a Bring Your Own Key (BYOK) model. You need to provide your own API keys from providers like OpenAI, Anthropic, or Gemini. Eviory does not charge any markup or recurring subscription fees for AI processing; you only pay for your direct usage with these providers.

Are my AI API keys safe?

Absolutely. Your API keys are stored strictly locally on your device. They are never transmitted to Eviory servers, and as a security precaution, they are intentionally excluded from any data exports or Cloud Sync backups.

How do I access my workspace on another device?

Eviory OS has automatic Cloud Sync enabled by default for all accounts. Free users get sync for up to 1,000 files (max 5MB per upload), while Pro users get up to 10,000 files (max 20MB per upload). Simply log in to your account on your new device, and your workspace will sync seamlessly. You can also export encrypted manual backups at any time from Settings → Data & Backup.

How does login work without a password?

We use a secure, passwordless authentication system. When you need to log in to access your Workspace, we send a One-Time Passcode (OTP) directly to your email. We do not ask for, collect, or store any passwords, making your account highly secure against traditional password breaches.

Can I get a refund if I don't like the product?

Due to the digital nature of our products and the instant unlock of premium features, strategies, and content templates, all sales are final. We do not offer refunds once a product has been accessed. If you experience technical issues, our support team is always ready to assist you.

Still need help?

Our support team is ready to assist you.

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